Main Street Realty respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose and manage personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
Last updated: March 2026
What is Personal Information?
Personal Information is information or an opinion that identifies an individual.
Examples of personal information we may collect include:
- Name
- Residential or postal address
- Email address
- Telephone number
- Identification documents
- Financial and employment information (for tenancy applications)
- Rental history and references
How We Collect Personal Information
We may collect personal information in a number of ways, including:
- Property sale or purchase enquiries
- Rental and tenancy applications
- Property management services
- Open home attendance registers
- Correspondence via phone, email or online forms
- Our website
Where reasonable and practicable, we will collect personal information directly from you. In some circumstances, we may collect information from third parties such as:
- Landlords and property owners
- Tenants or tenancy applicants
- Referees or employers
- Tenancy databases
- Government agencies
- Publicly available sources
Why We Collect Personal Information
We collect personal information for purposes including:
- Providing real estate sales services
- Property management services
- Processing tenancy applications
- Communicating with buyers, sellers, landlords and tenants
- Complying with legal and regulatory requirements
- Marketing our services where permitted by law
You may opt out of receiving marketing communications at any time by contacting us.
Rental Application Information
When assessing tenancy applications, we collect only information reasonably necessary to evaluate an applicant's suitability for a rental property.
In accordance with Queensland tenancy laws:
- Information of unsuccessful applicants will generally be destroyed or de-identified within a reasonable period (usually 3 months).
- Tenant records may be retained for up to 7 years after the tenancy ends.
Disclosure of Personal Information
Your personal information may be disclosed to third parties where reasonably necessary to provide our services or where required by law.
These may include:
- Landlords and property owners
- Prospective buyers or sellers
- Tradespeople or contractors
- Financial institutions
- Solicitors or conveyancers
- Tenancy database operators
- Government authorities
We may also disclose personal information to service providers who assist us to operate our business systems and provide real estate services.
These may include third-party platforms such as:
- Ignite
- PropertyMe
- PropertyMe CRM
- Snug
- SearchX
- Realworks
- RateMyAgent
- BoldSign
- realestate.com.au
- RP Data
- Domain.com.au
- Secure Exchange
These platforms assist with functions including tenant applications, property management, document management, marketing, client reviews, digital signing, and property research/valuation. Personal information may be stored within these secure cloud-based systems.
Overseas Disclosure
Some third-party service providers may store or process information using cloud services located outside Australia.
Where this occurs, we take reasonable steps to ensure that such providers handle personal information in a manner consistent with Australian privacy laws.
Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Personal information may be stored electronically or in hard copy files. Security measures include restricted system access, secure storage, and internal privacy procedures.
When personal information is no longer required, we take reasonable steps to destroy or permanently de-identify it, subject to legal record-keeping obligations.
Access to Your Personal Information
You may request access to personal information that we hold about you and request corrections where necessary.
Requests should be made in writing to the contact details below. We may require proof of identity before releasing personal information.
Main Street Realty will not normally charge for access requests but may charge a reasonable administrative fee for providing copies of records.
Maintaining Accurate Information
We take reasonable steps to ensure that the personal information we hold is accurate, complete and up-to-date.
If you believe information we hold about you is incorrect or out of date, please contact us and we will take reasonable steps to correct it.
Data Breaches
In the event of a data breach that is likely to result in serious harm, Main Street Realty will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), including notifying affected individuals and relevant authorities where required.
Privacy Policy Updates
This Privacy Policy may be updated from time to time and the current version will be available on our website.
Privacy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact:
Main Street Realty
51 Coulson Street
Blackbutt QLD 4314
Email: msr@msr.com.au
Phone: 07 4163 0355