Frequently Asked Questions
How do I report maintenance or repairs?
You can report maintenance issues by submitting a maintenance request through our website or contacting our office during business hours. Please provide as much detail as possible to help us organise the appropriate tradesperson.
When is my rent due, and how can I pay it?
Rent is generally due weekly or fortnightly as stated in your lease agreement. You can make payments via direct debit or other methods outlined in your tenancy documents. If you're ever unsure, feel free to reach out to our team.
Can I have a pet at the property?
Pet approval depends on the property and landlord. Please send a written request to our office so we can confirm if pets are permitted and update your agreement accordingly.
What happens during a routine property inspection?
Routine inspections help ensure the property is well-maintained and to check for any repairs that may be needed. You’ll be notified in advance, and our team will briefly walk through to assess cleanliness and condition. A cleaning checklist is available to help you prepare.
How much notice do I need to give if I want to move out?
If you're on a periodic lease, at least 14 days’ written notice is required. For fixed-term leases, you’ll need to give written notice at least 14 days before the lease ends. Be sure to check your lease or contact us for guidance on the correct procedure.